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International call

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Level 1a
Hi, I signed up for a international call bundle, but I’m not able to make international calls, I’ve been trying to different numbers I’m Brazil and none of them get through...
6 REPLIES
Moderator

Hi @Rodrigodias,

 

Welcome to the community!

 

When you tried to call a number to Brazil what number format did you dialed?

Try to use this format. 0011 +  Country Code + Area Code + Contact number.

For reference:
CallRate.png

 

To know more details about international call you can visit this Link for ADSL / Link for NBN.

 

Let me know should you require further assistance. Smiley Wink

 

Cheers!

 

Level 1a
That’s exactly how I am dialing... does it work for mobile phones as well right? Because I couldn’t complete any calls...
Thanks
Moderator

Thanks, @Rodrigodias,

 

Yes, it is the same with Mobile Service.

 

To better understand what happened on your service.


Kindly PM me your account details (Username/Customer ID or the mobile number associated with the account). I'll have this checked.

 

Regards,

Moderator

Hi @Rodrigodias,

 

Thanks for sending me your details. I'd like to clarify if you cannot dial international call to Brazil using your Mobile phone as your given accont details is associated with your home phone/internet service.

 

I'd like to arrange a call from one of our Technicians. Kindly PM me your best contact number and preferred time tomorrow.

 

Cheers!

Moderator

Hi @Rodrigodias,

 

Thanks for sending me your details. I will arrange a call from one of our Technicians today.

 

Let me know how it will go.

 

Cheers!

Moderator

Hi @Rodrigodias,

 

I can see that you have been in touched with one of our Technicians and the home phone issue has been escalated to our Engineering Team for further test and investigation.

 

Assessment may take 24-48hrs and updates will be provided via SMS or Phone call with the assigned case engineer.

 

Let me know should you require further assistance.