Welcome to the Community!
We have managed to locate an account using your Community details.
For newly installed service, here's a guide on how to setup your connection:
If there's a porting request, the porting process will start from the date your service has been activated. Porting is completed within 1-5 working days from the date of activation.
We have created an article for this type of issues associated to Homephone: Troubleshooting No Dial Tone - TPG Home Phone/Voice Service
if the issue persists, let us have the Customer ID or username via private message to ensure that we are working on the correct account and have our Technical Team to assist further.