Welcome to the community!
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages.
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on these articles:
Let us know if you need further assistance.
Thanks for raising this with us.
We were able to locate your account using your community details and learned that the outgoing calls is currently suspended, which is why it is not working. This has been raised to our network admin and updates will be given as soon as it becomes available.