Cannot make outgoing calls from mivile

[missjanes]

Automated message stating my account is about to expire

[BasilDV]

Hi @missjanes 

Welcome to the community!

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages.

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on these articles:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

Let us know if you need further assistance.

BasilDV

[Daylec]

I've had the same problem for almost 5 days. I keep going around in circles between TPG tech support and customer services. No one seems to know what the problem is.

[BasilDV]

Hi @Daylec 

Thanks for raising this with us.

We were able to locate your account using your community details and learned that the outgoing calls is currently suspended, which is why it is not working. This has been raised to our network admin and updates will be given as soon as it becomes available.

BasilDV