Get online support
Hello,
Since 23 Feb, international sms sent by my friends from Russia to me (I'm in Australia) do not come through to my mobile.
If I send them a text, they receive it. If they send a reply, I do not receive it.
If I send a text to a friend in Australia, I receive it; if they reply, I receive it.
Before that, I had another phone on which sms from Russia would come through - I was able to send and receive messages to and from them. I had to upgrade to Samsung 24 plus as TPG closed 3G. Now I do not receive sms from Russia.
I tried all the settings on my phone, rebotting the phone, clearing SMS app cache, all to no avail.
Could you please help?
Thank you.
Natalie
Hi @NatalieK
Do your friends receive any bounce back error message upon replying to your SMS?
Did they check if their credit is enough to send the SMS?
Did it start right after you upgrade to a new phone? Or it worked for a few days, then suddenly not?
BasilDV
Hi @NatalieK, please send us a private message and we'll assist further.