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NBN Phone Line not working but internet is fine

Level 2


Last night there was a storm in my area and my telephone line no longer works.  I have tried plugging into both phone ports and my phone just has a message on the screen saying 'Check TEL line'.  There is no dial tone.


I tried calling technical support, received a call back after 40 minutes but the line went dead as I picked it up.  I called back again on the same line, didn't get an option to receive a call back and gave up after 20 minutes as there was no indication that anyone would ever pick.


Hoping someone can assist please.


Hi @farrowt , we recommend having a read of these community articles, which may help with your concern:


If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community