NBN Phone Line not working but internet is fine

[farrowt]

Hi,

Last night there was a storm in my area and my telephone line no longer works.  I have tried plugging into both phone ports and my phone just has a message on the screen saying 'Check TEL line'.  There is no dial tone.

I tried calling technical support, received a call back after 40 minutes but the line went dead as I picked it up.  I called back again on the same line, didn't get an option to receive a call back and gave up after 20 minutes as there was no indication that anyone would ever pick.

Hoping someone can assist please.

[Riezl]

Hi @farrowt , we recommend having a read of these community articles, which may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community