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NBN - Phone not receiving calls

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PG Level 1
Level 1

Following a successful installation and configuration of NBN FTTC all works well except that the previous Telstra land line is not recieving calls.

4 REPLIES 4
Moderator

Hi PG, 

 

Welcome to the Community! 

 

I've managed to locate your account using your Community details and can see that your modem is connected for 3 days now.  

 

Though the internet is already working, the installation has not been fully completed. I will raise this to our Provisioning Team first thing tomorrow for the completion of installation. Please ensure that the physical set up is all good to ensure that the homephone will work right after the installation is completed.

 

Kindly check this article: NBN Fibre to the Curb (FTTC) Setup Guide

 

We'll be in touch as soon as an update becomes available. Should you have further queries, please don't hesitate to let me know. 

 

 

Thanks! 

Moderator

Hello @PG

 

The installation of the service has now been completed and the phone service is successfully registered. 

 

If your homephone still doesn't work, please let us know so we can have our Technical team to assist you. 

 

 

Cheers!

Level 1a
We have the same problem.
Moderator

Hi @raederb1937

 

Welcome to the Community! 

 

I've managed to locate your account using your Community details and have ran remote tests. The type of NBN service you have requires an internet access for the homephone to work. 

 

Based on the recent update on your service, you have requested to port your number over from your previous ISP hence incoming calls are not working as the porting is still in progress. The process normally take 1-5 working days starting from the date the service got activated. 

 

Your outgoing calls should still work except for the incoming. 

 

 

Regards. 

Ahra_G