No incoming or outgoing calls - OCA0142

[Jim2]

Hi, 

For approximately 3 days now, I've had no incoming or outgoing calls on my home phone. A pre-recorded message can be heard saying 'the lines are congested' followed by some sort of error code(?) OCA0142.

Could I please have some sort of direction on how to fix this?

Thanks.

[Riezl]

Hi @Jim2,

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, we recommend having a read of these community articles, which may help resolve your issue:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

We have received your confirmation via PM that the issue has been resolved. Let us know should you need further assistance.

[thurderprob]

Sadly we have had this problem and nothing is Being done about it.

Since The 20/10/2011 we have had this problem.

tried again today Can not get through

[Ahra_G]

Hi @thurderprob, 

We're here to assist! Please provide us with your Customer ID or homephone number via private message so we can assist. 

Thanks! 

Ahra_G