I cannot make or receive calls.
The NBN Service indicator says no nbn outage detected. Clearly there is a problem.
Furthermore, there have been an unacceptable number of outages and the internet dropping out at inconvenient times over the last few days sometimes going on for hours. Right now, I can use the internet, but not the home phone.
When I call for help using a mobile phone, it says there is a long queue, then gives me an option for call back without loosing my place in the queue, then it asks me for a call back time for the next 7 days, and asks me to key in a date and time. When I do key it in such as when I called at Sunday 10:20, I keyed in Sunday 11:45 pm, it translated it as 1:45 PM Monday, that is one hell of a loosing a place in the queue. You need to make things simpler.
I try to buy something online, only it fails to complete because the internet drops out.
I call my bank and mid-call it terminates because the internet drops out.
The nbn service is not fit for purpose, and needs to start providing a service that actually works.
You do not have enough people manning your help lines the wait time is far too long, all being billed on the mobile phone.
