Phone diconnection

[ccrenaud]

I am a long-standing TPG customer and have just been connected to NBN on a TPG plan. My internet connection works but my phone connection no longer does. How can this be rectified?

[Ahra_G · Accepted solution]

Hi @ccrenaud, 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

Your homephone is considered as a VoIP service, hence it should work if your internet is working.

If there are no known outages in your area, we recommend having a read of these community articles, which may help resolve your issue:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

Let us know should you need further assistance.

Regards,

Ahra_G

[ccrenaud]

Thanks, all good now. Working well. Thanks for your support.

[ccrenaud]

Thanks, all working well now.