Phone diconnection

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Level 1a

I am a long-standing TPG customer and have just been connected to NBN on a TPG plan. My internet connection works but my phone connection no longer does. How can this be rectified?

1 ACCEPTED SOLUTION

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Moderator

Hi @ccrenaud

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

Your homephone is considered as a VoIP service, hence it should work if your internet is working.

 

If there are no known outages in your area, we recommend having a read of these community articles, which may help resolve your issue:

Let us know should you need further assistance.

 

 

Regards,

Ahra_G

View solution in original post

3 REPLIES 3
Highlighted
Moderator

Hi @ccrenaud

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

Your homephone is considered as a VoIP service, hence it should work if your internet is working.

 

If there are no known outages in your area, we recommend having a read of these community articles, which may help resolve your issue:

Let us know should you need further assistance.

 

 

Regards,

Ahra_G

View solution in original post

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Level 1a

Thanks, all good now. Working well. Thanks for your support.

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Level 1a

Thanks, all working well now.