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Phone extra with NBN Plan

ddreed18
Level 2

Hi, I no longer wish to use my home land line with my NBN connection. NBN must remain connected. I changed my plan to exclude the phone extra charge of $10.00. I just checked my credit card and a $10 charge was made on 19/2. I changed my plan to exclude this charge on 5/2. Can you please advise if this charge has now been removed from all future billings? Thanks, Regards Dale

1 REPLY 1
Ahra_G
Moderator

Hi @ddreed18

 

I've managed to locate your account and have seen that you were pertaining to the OZ Talk homephone add-on. 

 

I'll organise a contact to be made today from our Accounts Team to assist you in modifying your plan. 

 

 

Regards,

Ahra_G