Phone just failed

[alanguide]

Now awaiting new router. In the meantime need phone for emrgencies in existing HG659 router. But it is now not working for incoming or outgoing calls. I need the old HG659 telephony to work until I actually install the new TPG-link router. Callers to my existing number get 'Calls could not be connected at this time. Please try later. OCA0188.' Calls from another phone to other numbers on this exchange are OK. BasilDV said my old router would work unitl I connectd the new one. Internet access is OK. Just not telephony in or out. Urgent.

[BasilDV]

Hi @alanguide

Please avoid posting multiple times as it delays us from assisting you or other customers in the Community.

Posting multiple times won't guarantee that you'll be assisted right away.

We are now coordinating this with our Tech team and will provided you with the updates once available.

BasilDV

[alanguide]

Sorry! Not intentional. Couldn't see if first post went through!