Phone line not working but internet connected

[Panda007]

Hi

I am unable to receive call on my phone but my internet connection is working.

Can you help urgently?

Thanks & Regards

[Riezl]

Hi @Panda007 ,

We recommend having a read of these community articles, which may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address.

To send a PM, please refer to this link: How do I private message (PM) in the community