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Phone line not working but internet connected

168city
Level 2

Hello, 

 

I'm hoping if I can get some assistance. My phone line is not currently working. It's always busy seems. But the internet is working fine. Can anyone assist me on this?

 

I have tried using both Phone 1 and Phone 2 on the modem.

 

Jimmy

5 REPLIES 5
Aubrey
Moderator

Welcome to TPG Community @168city!

 

Has the home phone ever worked? Are you unable to make and receive calls at all? You can try doing a factory reset on the modem (manual configuration may be required after) and see how it goes.

 

You can also send us a private message with your account details and phone number and we can have a closer look at this one for you.

 

Regards,

Aubrey 

gdkace
Level 2

Same here.

Called TPG support.

After a long wait trying to find what is going on the support person advised that there is a Home phone outage across Victoria.

Technicians are working on it "as we speak". ETA on fix is not clear.

I am a bit surprised that, if true, this has not been flagged as a critical probem, considering that it is for "All of Victoria"

Can someone shed more light on it?

 

-----------------------

Just looked at the router logs and can see the following repeating message  for VOIP

every IP of the domain has been tried, but we didn't find the correct one!

Aubrey
Moderator

Hi @gdkace, the outage in Victoria impacting NBN HFC Home Phone has been resolved this afternoon. I've responded to your PM and provided some recommendations. Let me know how it goes.

 

Thanks,
Aubrey

gdkace
Level 2

Thank you. 

Yes, all works now.

Shane
Moderator

Hi @168city,

 

We're glad to know that it is now working. In the event you require assistance in the future, do not hesitate to create a new thread here in our community.

 

Cheers! 

 

Thank you. 

Yes, all works now.