Phone line not working

[adslaldl]

Hi.
My phone line is not working at my mother house. The account is under my name.

When I try to call in it says " cannot be connected please try again later, oca 0188"

What is the issue?

Thanks

[Aubrey]

Welcome to TPG Community @adslaldl! 

We have received your message and we'll waiting for your details so we can start with the investigation.

Thanks! 

[Kohiti]

I've encountered the exact fault with the same message, even though the service test is showing that there are no issues and NBN is showing that there are no issues at my address.

[Aubrey]

Welcome to TPG Community @Kohiti!

Let's take a look at your phone service as well. Could you send us a private message with your phone number?

Thanks! 

[adslnhgc]

As noted in my post.  I am having the same problem.

The last call received to our number was two days ago from my husbands office.  There is no problem there.  I have checked the connections at our home and all are correct.  The phone appears to be still connected to an open line at the exchange.

[Ahra_G]

The assigned Engineer is awaiting confirmation from our Homephone Team, @adslnhgc. Updates will be provided the soonest it's available. 

-Ahra_G