Phone not working after installing replacement modem

[cmorgo]

My phone does not work with the new replecement modem (archer 1600) sent by TPG.

The prevuous modem had no issues.

The Phone1 light is not lit.

I get dial tone on the phone - dial teh number - and get a long continuous beep when it has completed the dialling of the number.

Is it a case of TPG resetting my modem remotely?

[Ahra_G]

Hi @cmorgo, 

We recommend having a read of these community articles which you may find helpful with this issue:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If the issue persist, please send us with your Customer ID or username via private message so we can have our Technical team to assist and perform troubleshooting along with you. 

To send a PM, please refer to this link: How do I private message (PM) in the community

Regards,

Ahra_G