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Transfer number to TPG

rastascan
Level 2

I currently have NBN with TPG but the voip service is with mynetfone with a DID . Am I able to move the DID number back to TPG? If so, how do I start the process?

5 REPLIES 5
Shane
Moderator

Hi @rastascan ,

 

Thanks for showing your interest with our service, shoot me a private message with your account details of your existing service (Username/Customer ID). We will raise this with our Provisioning Team if its possible to port the exisitng DID number from your previous VoIP provider.

 

How do I private message (PM) in the community 

 

Regards,

 


@rastascan wrote:

I currently have NBN with TPG but the voip service is with mynetfone with a DID . Am I able to move the DID number back to TPG? If so, how do I start the process?


 

rastascan
Level 2
Hi,
I am having trouble getting the number ported in. Mynetfone tell me there is nothing stopping the port in request but TPG are saying port on was denied due to a "complex service" attached to the account? I am stuck between tpg and mynetfone and don't know where to go from here. Any assistance would be appreciated
Riezl
Moderator

Hi @rastascan, you need to contact your phone provider to make sure that there's no complex product/service attached to your phone service so we can proceed with the number porting. Complex Products are non compatible services that may be active on an active phone service.

 


 

rastascan
Level 2

Hi,

 

I have contacted mynetfone and they have advised there are no complex services attached to the account, it is VOIP only with no other services.

I would like this issue sorted out as I am going in-between TPG and Mynetfone on something that should be simple.

Riezl
Moderator

We'll advise our Accounts Team and one of our account specialists will be in touch to further discuss the matter.