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VOIP phone has dial tone but when you dial a number it does not connect

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Level 1a

I've been an NBN customer for a number of years and recently my VOIP line does not connect.  The phone has a dial tone, but there is no Phone 1 light on the modem (Archer v1600v).  When I dial a number instead of connecting to the phone I'm calling I get a long continuous tone.

 

Internet works fine.

1 REPLY 1
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Level 1c

It sounds like the phone port has not been enabled. Your modem has a unique number (MAC address. on label underneith modem) that has to be registered on the system. You will need to contact TPG to resolve this

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You could try photographing the label, and e-mailing it with a description of your problem to TPG.