Transfer number to TPG

[rastascan]

I currently have NBN with TPG but the voip service is with mynetfone with a DID . Am I able to move the DID number back to TPG? If so, how do I start the process?

[Anonymous]

Hi @rastascan ,

Thanks for showing your interest with our service, shoot me a private message with your account details of your existing service (Username/Customer ID). We will raise this with our Provisioning Team if its possible to port the exisitng DID number from your previous VoIP provider.

How do I private message (PM) in the community 

Regards,

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@rastascan wrote:

I currently have NBN with TPG but the voip service is with mynetfone with a DID . Am I able to move the DID number back to TPG? If so, how do I start the process?

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[rastascan]

Hi,
I am having trouble getting the number ported in. Mynetfone tell me there is nothing stopping the port in request but TPG are saying port on was denied due to a "complex service" attached to the account? I am stuck between tpg and mynetfone and don't know where to go from here. Any assistance would be appreciated

[Riezl]

Hi @rastascan, you need to contact your phone provider to make sure that there's no complex product/service attached to your phone service so we can proceed with the number porting. Complex Products are non compatible services that may be active on an active phone service.

[rastascan]

Hi,

I have contacted mynetfone and they have advised there are no complex services attached to the account, it is VOIP only with no other services.

I would like this issue sorted out as I am going in-between TPG and Mynetfone on something that should be simple.

[Riezl]

We'll advise our Accounts Team and one of our account specialists will be in touch to further discuss the matter.