home phone

[pfiddock]

I have a home phone plus nbn bundle. The internet works but the home phone stopped working. There’s a dial tone but I cannot make or receive calls. Please help.

[Riezl · Accepted solution]

Hi @pfiddock , we recommend having a read of these community articles, which may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community