5g installated but no connection

[Christleh]

Hi I received my modem to install 5g today, followed the instructions and all the lights on my modem are green with full strength wifi. I connected my phone and laptop but when I try to use the internet I get told there is no connection.
I have moved the modem to different areas of the house and they all show full strength wifi so I’m not sure if I have installed wrong or what’s going on.
Thanks

[Ahra_G]

Hi @Christleh, 

Once you have received an email confirmation that your service is active and is not getting any connection, you may try and follow the steps from this article: 5G Home Broadband - Troubleshooting No Connection

Otherwise, PM us with your TPG account details so we can check the status of your service. 

Thanks! 

Ahra_G

[Christleh]

Hi Ahra, thanks for your reply, I haven’t received an email confirming activation so perhaps this is why. How long would confirmation usually take to come through?

[BasilDV]

Hi @Christleh

We'd like to check on the status of your account.

Kindly send us your account details via private message.

BasilDV