Archer VR1600v v2 Ethernet ports stopped working

[robertoalvarez]

For the last 2 years I have been using all ethernet ports in Archer modem with no issues. Suddenly 2 days ago they stopped working. If I unplug all the ethernet cables and plug back in one or two devices I can get 1 or 2 to connect but only for a moment before they stop working. The modem may show a device in wired connections but the device has no internet. The modem may also show 0 connected devices when some are plugged in.

Power cycling used to fix any connection issues but not this time. I also tried modem reboot but issue persists.

Please advice, thank you.

[robertoalvarez]

Forgot to mention, wireless connections and internet have no issues.

[Ahra_G]

Hi @robertoalvarez, 

Have you perhaps tried doing a factory reset on the modem? PM us with your TPG account details so we can assist. 

Thanks! 

Ahra_G

[robertoalvarez]

Hi Ahra,

I have done the factory reset. It worked for a moment as I could see all devices but did not last long and the wired connections dropped out again.

I tried factory reset a second time but the issue persists. The firmware is :

Firmware Version:0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n 

Hardware Version:Archer VR1600v v2 00000000

[BasilDV]

Hi @robertoalvarez

We've sent you a PM and will be waiting for your reply.

BasilDV