Case ticket

Level 2
Hi. I haven't had internet since Tuesday and yesterday I rang GPG and the women was really nice and tried to help. But we couldn't make it work. And today I got this msg from TPG with a ticket nr 11701021. What does this mean. I really need internet to work from home. Please help me.
Thank you

Hi @Sandra27


Welcome to the Community!


We've checked your case and it shows that it is being investigated by our Engineers.

The modem/router that you have is getting the internet connection or signal from the NBN server, however, you've advised that you are not able to access the internet.


Does all of your devices are not able to access the internet?


Troubleshooting Browsing Issues on Specific Webpages


You may also check the article above to troubleshoot your issue, while waiting for the update from your assigned Engineer.