Hi @Jono87 ,
Thanks for getting back to us.
When you lost the WiFi connection, did you check if the service is working via Wired connection? If not, are you able to check if you are able to access the internet via Wired?
The WiFi signal may be experiencing some interference that causes the issue within your wireless network.
What are the troubleshooting steps that you've done so far? Are you still not able to detect your WiFi network? What is the light status of your modem?
Thanks for the information.
Did you notice the WiFi/WLAN light on the router if it was off or on when the issue happened?
You may also try to change the WiFi settings as your Wired connection was working. We've created an article that will guide you on how to improve your WiFi network. Here's the link.
If the issue still persists, please shoot me a PM with your preferred time and best number to be contacted.
The replacement modem arrived yesterday. All worked well until tonight.
The modem suddently lost wire, wifi and internet connections which ocurred twice so far.
When the issue occured all lights were out except the power light.
Please refer to attachment for pic.
Thanks for the details. We ran an initial test to your service its shows the service has been re-established and now connected for 40m. I will keep an eye on your connection for the next 24hrs and see if the issue will occur again.
Let us know how it will go.