Constant dropouts suddenly with Archer 1600v

[carts_cilia]

About 2 weeks ago my home internet service started dropping out multiple times a day, whereas before that I had experienced very reliable service with the same hardware and software setup. I emphasize that last point because nothing on my end has changed - the service has just become very unstable. The problem affects both wired and wireless connections to the router. NBN reports no outages in my area of that frequency.

I have checked all cables and connections, restarted the router, etc. I came here to grab the latest firmware for the router but it seems that you control that from your end. I would send all my account details etc as a private message, but I do not seem to have access to sending private messages yet (new user thing?).

Any help would be greatly appreciated. Details below:

Archer 1600V 2.0 router
Firmware 0.1.0 0.9.1 v5006.0 Build 220518 Rel.32480n
Provider: TPG
Log:

4	2023-06-12 11:10:23	SYSTEM	Notice	LAN4 link down
5	2023-06-12 11:10:22	SYSTEM	Notice	LAN4 link up 1000 mbps
6	2023-06-12 11:10:19	SYSTEM	Notice	LAN4 link down
7	2023-06-12 11:09:44	SYSTEM	Notice	LAN4 link up 100 mbps
8	2023-06-12 11:09:40	SYSTEM	Notice	LAN4 link down

[carts_cilia]

I was just apparently given Level 2 status and with that the ability to compose private meassages so I can supply my customer ID. Unfortunately when I did that I got the error:

"You have reached the limit for number of private messages that you can send for now. Please try again later."

That's pretty frustrating. Would be great to fix that. I've been on your website now for 30 mins just trying to log a problem.

[BasilDV]

Hi @carts_cilia 

We've reset your account. Please log out and re-login, then test if you can send us a private message with your account details.

Also, what troubleshooting have you tried so far?

BasilDV

[david64]

Hi @carts_cilia . Your router has the latest firmware.

In the log extract, LAN4 refers to your ethernet computer on port 4. Does the port 4 indicator go on and off while using the computer?

In the log, are there messages relating to PPP? These messages relate to the internet connection.

DHCP messages are normal operation with your computers, tablets.

[carts_cilia]

I've just tried logging out and back in. My attempt to send you a private message was denied with the same error - I have sent too many messages apparently. It also corrected some bad html in the message I was trying to send, which is weird because it was just a typed message with my name and account number copy/pasted in.

Troubleshooting so far has been checking all hard wired ethernet connections on the LAN network and re-starting the router multiple times. No luck with either. I will post a more full example listing of the router log below.

81	2023-06-12 12:11:43	SYSTEM	Notice	LAN4 link up 100 mbps
82	2023-06-12 12:11:39	SYSTEM	Notice	LAN4 link down
83	2023-06-12 12:11:27	DHCPD	Notice	Send ACK to 192.168.1.100
84	2023-06-12 12:11:27	DHCPD	Notice	Recv REQUEST from C0:95:6D:51:C3:57
85	2023-06-12 12:11:27	SYSTEM	Notice	LAN4 link up 1000 mbps
86	2023-06-12 12:11:22	DHCPD	Notice	Send ACK to 192.168.1.121
87	2023-06-12 12:11:22	DHCPD	Notice	Recv REQUEST from C0:95:6D:54:CC:98
88	2023-06-12 12:11:20	DHCPD	Notice	Send ACK to 192.168.1.121

[carts_cilia]

Hi David, thanks for your response.

Looking at the router at the moment, all 4 LAN lights are solid green, no flickering. The "NBN" box next to it has a LAN indicator, which is flashing constantly if that means anything.

No mention of PPP in the log. Here is a typical exerpt:

2023-06-12 11:59:02 [5] DHCPD: Send ACK to 192.168.1.121
2023-06-12 12:00:31 [5] System: LAN4 link up 1000 mbps
2023-06-12 12:00:32 [5] DHCPD: Recv REQUEST from C0:95:6D:51:C3:57
2023-06-12 12:00:32 [5] DHCPD: Send ACK to 192.168.1.100
2023-06-12 12:00:41 [5] System: LAN4 link down
2023-06-12 12:00:46 [5] System: LAN4 link up 1000 mbps
2023-06-12 12:00:47 [5] System: LAN4 link down
2023-06-12 12:00:47 [5] DHCPD: Recv REQUEST from C0:95:6D:54:CC:98
2023-06-12 12:00:47 [5] DHCPD: Send ACK to 192.168.1.121
2023-06-12 12:00:53 [5] System: LAN4 link up 1000 mbps
2023-06-12 12:00:55 [5] DHCPD: Recv REQUEST from C0:95:6D:51:C3:57
2023-06-12 12:00:55 [5] DHCPD: Send ACK to 192.168.1.100
2023-06-12 12:01:16 [5] System: LAN4 link down
2023-06-12 12:01:19 [5] System: LAN4 link up 100 mbps
2023-06-12 12:01:44 [5] System: LAN4 link down
2023-06-12 12:01:50 [5] DHCPD: Recv REQUEST from C0:95:6D:54:CC:98
2023-06-12 12:01:50 [5] DHCPD: Send ACK to 192.168.1.121
2023-06-12 12:01:51 [5] DHCPD: Recv REQUEST from C0:95:6D:54:CC:98
2023-06-12 12:01:51 [5] DHCPD: Send ACK to 192.168.1.121
2023-06-12 12:01:53 [5] DHCPD: Recv REQUEST from C0:95:6D:54:CC:98
2023-06-12 12:01:53 [5] DHCPD: Send ACK to 192.168.1.121
2023-06-12 12:01:56 [5] System: LAN4 link up 1000 mbps
2023-06-12 12:01:56 [5] DHCPD: Recv REQUEST from C0:95:6D:51:C3:57
2023-06-12 12:01:56 [5] DHCPD: Send ACK to 192.168.1.100
2023-06-12 12:02:11 [5] System: LAN4 link down
2023-06-12 12:02:14 [5] System: LAN4 link up 100 mbps
2023-06-12 12:03:03 [5] System: LAN4 link down
2023-06-12 12:03:06 [5] System: LAN4 link up 1000 mbps
2023-06-12 12:03:08 [5] System: LAN4 link down
2023-06-12 12:03:08 [5] DHCPD: Recv REQUEST from C0:95:6D:54:CC:98
2023-06-12 12:03:08 [5] DHCPD: Send ACK to 192.168.1.121
2023-06-12 12:03:10 [5] DHCPD: Recv REQUEST from C0:95:6D:54:CC:98

[carts_cilia]

I've just stripped the PM of everything that could be html. Just included my name and account number. This time it succeeded. So you should have a PM from me now.

[david64]

@carts_cilia . It's normal for the LAN light on NBN box to flash; indicates communication between NBN box and router. WAN light on router indicates connection to NBN box. Internet light on router indicates connection to TPG server.

Notwithstanding what TPG might say, the Archer may need a factory reset. Before doing that, login to router admin, go to Advanced, Network, EWAN and note the VLAN settings and username and password. And any other setting changes you may have made.

What device is connected on LAN 4? It's having trouble staying up.

What is the other device?
Go to Advanced, Network LAN Settings to see the MAC addresses of your devices.

[carts_cilia]

Thanks for the info David64. I'll wait to hear what TPG recommends and keep the factory reset up my sleeve just for now.

The device on LAN 4 is an Apple TV 4k. I might try swapping out the ethernet cable it's using just for good luck. It's all Cat 5.e and Cat 6 in my house so I figure that should be okay.

Cheers!