Email rejection

[Alleycat]

New Subsciber to the Community Hope I have posted this in the right place.

Background:

I am the editor of an email Club Newsletter (for over two years with TPG). I have set up Group addresses with no more than the recommended 20 Recipients in each list.

Just recently ALL emails with a Yahoo address have started to be rejected 

I get the following message:

    **********************************************

    **      THIS IS A WARNING MESSAGE ONLY      **

    **  YOU DO NOT NEED TO RESEND YOUR MESSAGE  **

    **********************************************

The original message was received at Fri, 3 May 2019 11:47:24 +1000 from 193-115-66-221.tpgi.com.au [193.115.66.221]

This message was generated by mail15.tpgi.com.au

   ----- Transcript of session follows ----- ... while talking to mta7.am0.yahoodns.net.:

>>> MAIL From:<all_hel@tpg.com.au> SIZE=80434

<<< 421 4.7.0 [TSS04] Messages from 203.12.160.61 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html

***********************************************

I have checked with the recipients and they have no complaints about getting my emails. Sometimes they get them days later, sometime not at all.

I sent out an email last Friday, today (Following Thursday) I received the following email.:

The original message was received at Fri, 3 May 2019 11:47:24 +1000 from 193-115-66-221.tpgi.com.au [193.115.66.221]

This message was generated by mail15.tpgi.com.au

   ----- The following addresses had permanent fatal errors ----- ***********@yahoo.com.au> <**@yahoo.com.au> <**@yahoo.com> <**@yahoo.com> <**@yahoo.com>

Transcript of session follows ----- ... while talking to mta5.am0.yahoodns.net.:

>>> MAIL From:<all_hel@tpg.com.au> SIZE=80434 BODY=8BITMIME

<<< 421 4.7.0 [TSS04] Messages from 203.12.160.61 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html

Message could not be delivered for 5 days Message will be deleted from queue

**************************************************************

Two weeks ago I spoke to a TPG support staff about this problem, they suggested that I make up a seperate Group list just with the five Yahoo addresses. I did this but I am still getting the same error/rejection messages.

I have checked that my outgoing email has SMTP authorization.

I am using MS Outlook.

Any suggestions anyone?

[BasilDV]

Hi @Alleycat,

Welcome to TPG Community!

We tried to locate your account using your community details to no avail.

We'd like to look into it to understand the situation. Please shoot me a PM with your TPG username or customer ID number.

How to send a PM? Click here.

Kind regards,

BasilDV

[ozelle]

For the past few months i have been receiving the below when i send to someone with a yahoo mail address sometimes my email goes through or it arrives to my recipient a day or so later.  i have sent to these yahoo addresses before with no problem.  Could you help me please.  

thank you 

-----Original Message-----
From: Mail Delivery Subsystem [mailto:MAILER-DAEMON@tpgi.com.au]
Sent: Thursday, 15 August 2019 7:14 PM
To: ************@tpg.com.au
Subject: Warning: could not send message for past 4 hours

   **********************************************

   **     THIS IS A WARNING MESSAGE ONLY     **

   ** YOU DO NOT NEED TO RESEND YOUR MESSAGE **

   **********************************************

The original message was received at Thu, 15 Aug 2019 14:37:35 +1000 from localhost [127.0.0.1]

   ----- Transcript of session follows ----- ... while talking to mta5.am0.yahoodns.net.:

>>> MAIL From:<**************@tpg.com.au> SIZE=1121686

<<< 421 4.7.0 [TSS04] Messages from 203.12.160.131 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html

... while talking to mta7.am0.yahoodns.net.:

>>> MAIL From:<**************@tpg.com.au> SIZE=1121686

<<< 421 4.7.0 [TSS04] Messages from 203.12.160.131 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html

... while talking to mta6.am0.yahoodns.net.:

>>> MAIL From:<***********@tpg.com.au> SIZE=1121686

<<< 421 4.7.0 [TSS04] Messages from 203.12.160.131 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html

<****************@yahoo.com>... Deferred: 421 4.7.0 [TSS04] Messages from 203.12.160.131 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html

Warning: message still undelivered after 4 hours Will keep trying until message is 5 days old

[Anonymous]

Hi @ozelle

Welcome to the community!

We'd like to confirm if the issue occurs to all email address under yahoo domain also does it happen only at a specific time, intermittently working?

Cheers!

[Alleycat]

Hi Ozell,

I had the same problem about three months ago I receievd the following email from TPG.

"Just a quick update.

 We've raised the issue with our Post Masters and they've advised us that our mail server is being blocked by Yahoo for no apparent reason. Please be informed that they are now processing the unblocking of our mail servers.

Further updates will be given once available."

I never received any further updates but the problem WAS RESOLVED. Not had any problems since.

Hope this helps.

[ozelle]

Shane i had two more email rejections from Yahoo this morning - have you escalated this issue to the post master?  can you email me and let me know what the situation is please.

many thanks

----- Original Message -----

From:

 "Mail Delivery Subsystem" <MAILER-DAEMON@tpgi.com.au>

To:

**************@tpg.com.au

Sent:

 Mon, 19 Aug 2019 14:16:52 +1000

Subject:

 Warning: could not send message for past 4 hours
Reporting-MTA: dns; web-atmail1.tpgi.com.au
Arrival-Date: Mon, 19 Aug 2019 09:16:38 +1000

Final-Recipient: RFC822; *************@yahoo.com
Action: delayed
Status: 4.2.0
Last-Attempt-Date: Mon, 19 Aug 2019 14:16:52 +1000
Will-Retry-Until: Sat, 24 Aug 2019 09:16:38 +1000

L

[Ahra_G]

Hi @ozelle, 

I've since forwarded the issue to our Post Master. We'll be in touch again as soon as we hear from their team. 

Thank you. 

[Anonymous]

Hi @ozelle,

We'd like to confirm if you have tested to use our post office to send an email if not yet, for testing purposes kindly do so. Also, try to send the email one recipient at a time, let us know how it will go.

In case you will encounter any error message please post a screen shot on this thread.

Cheers!