Would you help upgrade firmware of my Huawei HG659 Wi-Fi router?
I have been experiencing moments many times in which the router stops working all of sudden for wireless network and wired network. Hope this issue can be fixed with the firmware upgrade
Welcome to TPG Community!
We have located the account using your community details and we have checked the status of your connection.
Our system recorded multiple connection drop outs at the moment.
We'd like to make if it's a modem firmware issue or not, thus we'll have a technical specialist contact you as soon as possible for troubleshooting.
Should you have a preferred contact number and time, please send it via private message. Thank you.
As to the recorded multiple connection drop-outs, they could have been generated due to the fact that I restarted my wifi router and the NBN modem multiple times since yesterday.
As the wi-fi router was not reliable and stopped working multiple times, I wanted to replace the wifi-router(Huawei HG659) with TP-Link Archer D7. But, it was not successful even I typed in PPPoE username/password correctly.
So, now I am reverting back to Huawei HG659 and looking for help from TPG to make it more stable.
Do you have a guilde as to what Wi-Fi routers are compatible with TPG NBN? What configuration need to be done?
We have endorsed your concern to our Senior Technical Team as we'd like to make sure that the issue is not within the network, @doilikeit82.
They will provide some recommendation based on the outcome of the troubleshooting.
If there's a need to replace the modem or update the firmware, you will be advised.
Please expect their call within 1-2 hours.