HG659 hardware ver B please provide latest firmware

[doilikeit82]

Thank you so much Joseph.

I hope the new modem can resolve my current issue smoothly.

[Shane]

You're welcome @doilikeit82 let us know how it will go.

[doilikeit82]

Hi there,

When I was on a call with one of senior network technician, I was told that the new modem would be TP-Link  Archer VR600v. But, the model that I have received today turned out to be the same Huawei HG 659, which I have lost my faith on it already.

I do not quite understand what is going on here. can someone help me understand it?

[Mel_G]

We apologise for the inconvenience this has caused, @doilikeit82.

The make and model of modem/router supplied are subject to availability, but as you were promised by the Senior Technician that a TP-Link Archer VR600v will be provided we will make another request for the said device to be sent out. We will also make a request so you can return the modem that was sent to you.

[doilikeit82]

Great, Thank you for your great support. I have been keeping my faith on TPG and I am getting benefits of having been doing so now.  :-)

[doilikeit82]

Hi there TPG,

As I haven't got any responses for last 2 days, here are two questions

1. When would be the pick-up service arranged for the device which was sent to me incorrectly?  Should I call TPG to inform that I am waiting for pick-up service to be arranged? there is a warning that my account will be charged with full amount if the device is not returned back to TPG within 14 days upon reception.

2. I assume that TP-Link VR1600v is not available at the moment so that I am not being contacted. is this right? 

[Riezl]

Hi @doilikeit82, thanks for getting back to us.

We have sent you a private message with a resolution to the concerns you have raised.

Please check our response.

Should you require further assistance, please let us know.

[PhongThan]

Hi there, 

can you upgrade my Huawei Home Gateway HG659 modem to the latest firmware please, thank you

Hardware version: VER.B

software version: V100R001C216B112

[Ahra_G]

Hi PhongThan, 

Welcome to TPG Community! 

I tried searching for your account however I cannot confidently verify the details. Could you please send your Customer ID or username via private message so we can assist you accordingly? 

We'll wait for your response.

Thanks! 

[Hamish]

My internet has been dropping out constantly and I think I need a firmware upgrade for it to stop.