HG659 overheating?

[biqua]

Hi,

We just came home to find our HG659 looking very dead (won't turn on), and feeling very very warm. Are these units known for overheating, and do they work again after cooling down?

I don't think it was a power spike as the power board lights indicate e everything is ok, and the other devices seen unaffected.

Cheers,
Simon

[biqua]

Update - now at room temperature, and still won't power up, even from another power point.

Looks like it's dead.

[BasilDV · Accepted solution]

Good day, @biqua,

We were able to respond to your tweet and DM.

The modem request was already sent and will provide you update once available.

Let’s keep the conversation under the same thread (Twitter) so we can best assist you.

Kind regards,

BasilDV

[biqua · Accepted solution]

Thanks again Basil