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HG659 overheating?

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biqua
Level 2
Hi,

We just came home to find our HG659 looking very dead (won't turn on), and feeling very very warm. Are these units known for overheating, and do they work again after cooling down?

I don't think it was a power spike as the power board lights indicate e everything is ok, and the other devices seen unaffected.

Cheers,
Simon
2 ACCEPTED SOLUTIONS

Accepted Solutions
BasilDV
Moderator

Good day, @biqua,

 

We were able to respond to your tweet and DM.

 

The modem request was already sent and will provide you update once available.

 

Let’s keep the conversation under the same thread (Twitter) so we can best assist you.

 

Kind regards,

BasilDV

View solution in original post

biqua
Level 2
Thanks again Basil Smiley Happy

View solution in original post

3 REPLIES 3
biqua
Level 2
Update - now at room temperature, and still won't power up, even from another power point.

Looks like it's dead.
BasilDV
Moderator

Good day, @biqua,

 

We were able to respond to your tweet and DM.

 

The modem request was already sent and will provide you update once available.

 

Let’s keep the conversation under the same thread (Twitter) so we can best assist you.

 

Kind regards,

BasilDV

biqua
Level 2
Thanks again Basil Smiley Happy