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Welcome to TPG Community!
We have located the account using your community details.
We have requested a firmware upgrade and we'll get back to you once an update is received.
No worries, @Spas.
Any chance you can also request an update for my other home modem.
The second account is xxxx
Hi @Spas, the modem for the second account has the latest firmware.
Not a problem,Spas. We'll let you know once the firmware for the first account is updated.
Hi @Spas, the firmware has been upgraded. Please check if the connection will improve and if not, feel free to message us so we can investigate further. Thank you.