How do I upgrade firmware on Huawei HG659

[Riezl]

Hi @MrCyberdude, we customise the firmware of the modem we provide and we do the upgrade remotely. We have received your PM and we have already requested for a firmware upgrade. We will revert to you once an update is received.

[timothygrout]

Hi @Riezl, 

I apparently have weak security and would like to update my firmware settings too.

Currently sitting on: 
Software version: V100R001C216B111

Thaks for your help.
Tim.

[Riezl]

Hi @timothygrout , please send us a private message with your TPG customer ID, username and complete address so we can assist you with the firmware upgrade.

To send a PM, please refer to this link: How do I private message (PM) in the community

[MrCyberdude]

Hi,

I replied in a PM with the requested details on 3+ days ago on the 17th.

This still hasn't been done.

[Ahra_G]

Hi @MrCyberdude, 

We have likewise replied to your PM. Thanks!