TP-Link AX6000
This article provides modem setup advice for NBN services to get you up and running in just a few simple steps;
First:
You need to know the technology type used to supply your NBN service.
Your NBN technology type can be found in the Installation email we sent to you prior to your NBN service activation. Simply search for nbnorders@tpg.com.au nbn installation confirmed in your email inbox to find this email.
Choose your NBN technology type below for the TP-Link AX6000 set up guide
→ You've Determined: You have an NBN FTTP / Fixed Wireless service
Please follow the steps below to set up your TP-Link AX6000.
1. Ensure your NBN Connection Box is turned on.
2. Plug an Ethernet cable from the designated UNI-D port on your NBN Connection Box into the blue WAN port on your TP-Link router. (An email with the provisioned UNI-D port number will be sent to you once service installation date has been confirmed)
3. Plug in the power cable and turn your TP-Link router on using the Power button.
4. Connect your computer or any device to your router via Ethernet cable or Wi-Fi and go to http://192.168.1.1 in your browser.
5. Login with your TP-Link router’s username and password. By default, these are:
Username: admin
Password: admin
6. On the home screen, select Advanced and Network.
7. Select Internet option.
8. Select PPPoE for Internet Connection Type.
9. Enter your TPG Username and Password.
10. For NBN Fixed Wireless bundled plan (Internet and VoIP), go to IPTV option and Enable it. Under ISP Profile, select Custom, then enter "2" for Internet VLAN ID and "0" for Internet VLAN Priority. Then Enable 802.1Q Tag.
For NBN FTTP and Data only plan, leave it as Disabled.
11. Select Save.
Your TP-Link AX6000 should now be online. If you are still having issues, please call us on 1300 997 271 for further assistance.
→ You've Determined: You have an NBN FTTC service
Please follow the steps below to set up your TP-Link AX6000.
1. Ensure your NBN Connection Device is turned on.
2. Plug an Ethernet cable from the yellow Gateway port on your NBN Connection Device into the blue WAN port on your TP-Link router.
3. Plug in the power cable and turn your TP-Link router on using the Power button.
4. Connect your computer or any device to the router via Ethernet cable or Wi-Fi and go to http://192.168.1.1 in your browser.
5. Login with your TP-Link router’s username and password. By default, these are:
Username: admin
Password: admin
6. On the home screen, select Advanced and Network.
7. Select Internet option.
8. Select PPPoE for Internet Connection Type.
9. Enter your TPG Username and Password.
10. For NBN bundled plan (Internet and VoIP), go to IPTV option and Enable it. Under ISP Profile, select Custom, then enter "2" for Internet VLAN ID and "0" for Internet VLAN Priority. Then Enable 802.1Q Tag.
For NBN Data only plan, leave it as Disabled.
11. Select Save.
Your TP-Link AX6000 should now be online. If you are still having issues, please call us on 1300 997 271 for further assistance.
→ You've Determined: You have an NBN HFC service
Please follow the steps below to set up your TP-Link AX6000.
1. Ensure your NBN Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your NBN Connection Box into the blue WAN port on your TP-Link router.
3. Plug in the power cable and turn your TP-Link router on using the Power button.
4. Connect your computer or any device to the router via Ethernet cable or Wi-Fi and go to http://192.168.1.1 in your browser.
5. Login with your TP-Link router’s username and password. By default, these are:
Username: admin
Password: admin
6. On the home screen, select Advanced and Network.
7. Select Internet option.
8. Select PPPoE for Internet Connection Type.
9. Enter your TPG Username and Password.
10. For NBN bundled plan (Internet and VoIP), go to IPTV option and Enable it. Under ISP Profile, select Custom, then enter "2" for Internet VLAN ID and "0" for Internet VLAN Priority. Then Enable 802.1Q Tag.
For NBN Data only plan, leave it as Disabled.
11. Select Save.
Your TP-Link AX6000 should now be online. If you are still having issues, please call us on 1300 997 271 for further assistance.
Our technical team will assist in providing you with the basic settings in order to set-up your equipment and connect to the internet. For further assistance and advanced set-up or configuration, please contact the equipment manufacturer.
Related TPG Community Articles:
List of Non-TPG supplied Modem/Routers for use with TPG NBN BYO Data Only Plans
High-Speed NBN BYO Modem Requirements
TPG NBN Home Superfast & Home Ultrafast Plans are here
NBN Plans with BYO modem – How to Connect Using your Own Compatible Modem/Router
NBN Plans with BYO modem – How to Configure Using your Own Compatible Modem/Router
Easy Steps to Improve Wi-Fi Connection In Your Home
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