TPG Community

BasilDV · ‎01-04-2022

Telstra Smart Modem Gen3 Cobra XH (Firmware version: 20.4.0319-MR0-RA)

This article provides modem setup advice for NBN services to get you up and running in just a few simple steps;

First:

You need to know the technology type used to supply your NBN service.

Your NBN technology type can be found in the Installation email we sent to you prior to your NBN service activation. Simply search for nbnorders@tpg.com.au nbn installation confirmed in your email inbox to find this email.

Choose your NBN technology type below for Setup help

→ NBN FTTP / FTTC / Fixed Wireless / HFC

Follow the steps below to set up your Telstra Smart Modem Gen3 Cobra XH

1. Ensure your NBN Connection Box is turned on.

2. Plug an Ethernet cable from the designated UNI-D port/Yellow Gateway Port on your NBN Connection Box into the WAN port on your modem/router.

(An email with the provisioned UNI-D port number will be sent to you once service installation date has been confirmed)

3. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the LAN port, or you can connect your device via Wi-Fi.

4. Open a web browser (Chrome, FireFox, Safari, etc) and manually key in the wireless router’s default IP address: http://192.168.0.1 or http://mymodem.

5. Log in with the password that is provided on the bottom of the unit.

6. Click Internet Access from the list of Modem features below.

7. Delete the existing username and password under PPP Credential Setting and enter your TPG username and password and click on save.

8. Refresh your screen after a minute or 2 and you should now see a green icon stating that “Your Broadband service is working normally.”

Back to Top

→ NBN FTTN/FTTB

Follow the steps below to set up your Telstra Smart Modem Gen3 Cobra XH

1. Plug a phone cable from your telephone wall socket into the grey DSL port on your modem/router.

2. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to the Ethernet port, or you can connect your device via Wi-Fi.

3. Open a web browser (Chrome, FireFox, Safari, etc) and manually key in the wireless router’s default IP address: http://192.168.0.1 or http://mymodem.

4. Log in with the password that is provided on the bottom of the unit.

5. Click Internet Access from the list of Modem features below.

6. Delete the existing username and password under PPP Credential Setting and enter your TPG username and password and click on save.

7. Refresh your screen after a minute or 2 and you should now see a green icon stating that “Your Broadband service is working normally.”

You can connect to the WiFi using the default WiFi name and Password given that you are still using the default details.