Landline and NBN modem LOCKED?

[coolmobility]

While I've read that TPG routers allow a connection to other providers, what about the landline phone VOIP function?

I have been asked by another provider to check if in your TP-Link Archer modem the built-in VOIP function can be used with the other provider?

[BasilDV]

Hi @coolmobility

Since we are using the unique firmware for the TPG provided modem/router, the VoIP function might not work with other providers.

You may check if you can flash and install a different firmware for you to be able to use the VoIP function of the device.

BasilDV

[coolmobility]

So another item TPG are not transparent about, that the supplied modem IS LOCKED from being used for VoIP, if users change to a different provider!

Most providers do not lock their modems like that, making it only useful as a backup NBN modem, without phone, forcing people to buy a new unlocked modem.

[BasilDV]

The TPG provided modem/router is free of charge unless you purchased it with us @coolmobility.

As advised, you can try to flash the firmware of the provided device and install a new one, but can't guarantee that it will work.

BasilDV

[pjgibson1]

Yes i have a vx220-g2v and have moved to Aussie Broadand.  It works for broadbank but not VOIP.  Will TPG provide a different log on credentials so that it can be enabled for vOIP with another provider or do i have to throw it away (more unnecessary ewaste) and buy another one?

[kate_]

Hey @pjgibson1, we've checked in with our Hardware Team and confirmed that you won't be able to use your modem with VoIP with another provider.

[pjgibson1]

Thanks but honestly that is ludicrous.  Why can't TPG provide a super user password to unlock the VOIP settings? Or provide a firmware update that does the same?

Shame that TPG is contributing to e-waste like this and limiting functionality of the modem/routers it supplies.

Guess I did the correct thing after 16+ years in leaving TPG for a more enlightened ISP.

[pjgibson1]

Thank you.  Worth a try.  Do you have a link to a suitable firmware as tp-link do not show any downloads for this model on their website.