Monitor daily disconnects NBN HFC

[sjaeger172004]

Hi

I was wondering how do I monitor my drop outs as I get them daily (both with WIFI and Ethernet) I have the Archer VR1600v supplied MODEM and on NBN HFC.

Looked at the MODEM's traffic monitor which doesn't record anything as well as the MODEM's system log which shows a lot of Notices but not at when the internet drops out.

Many thanks

[david64]

Hi @sjaeger172004 . When dropout occurs, do the lights on NBN box or router change?

Make a note of the router's WAN ip address. Does it change after a dropout?

Can you   ping tpg.com.au

How long do dropouts last? How do you recover?

[sjaeger172004]

it is like drops out for a minute each time but consistant

[BasilDV]

Hi @sjaeger172004

Welcome to the Community!

We'd like to have a better understanding of the situation and see what's happening with your service.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV