NBN Internet won't connect as the NBN box is making a clicking sound.

[Tommyvu]

OK so went I to plug it into the wall there is nothing coming from the phone.

Will a technician be sent out?

[KarlB]

Hi @Tommyvu 

Ok thanks for confirming that I think we are on the same page now. I have requested for our Helpdesk Team to investigate and requested for someone to call you back later on today with an update.

Regards,

Karl

[Tommyvu]

Thanks Karl.

[Tommyvu]

Hi Karl,

I still have not received a call from anyone from the help desk!!??

When will a technician be sent out?

Regards,

Thomas

[KarlB]

Hi @Tommyvu 

I still don't have an update from our Helpdesk team. I can see you are in the queue for them to call you back today.

Regards,

Karl

[karsonblues]

Hi Karl,

We are experiencing the same thing, would you mind check on ours as well?

[KarlB]

Hi @karsonblues

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[Amyclarke1]

Hi Karl,

We are experiencing the same thing, would you mind check on ours as well? I have done all the above things mentioned previously and still nothing

[Anonymous]

Hi @Tommyvu,

Welcome to the community!

Send me a Private Message with your accuont details (Username/Customer ID together with the address on file) also include your best contact number and preferred time. We'll have our Technical Team to contact you for investigation.

Regards,

Hi Karl,

We are experiencing the same thing, would you mind check on ours as well? I have done all the above things mentioned previously and still nothing