Nbn 50 download very slow

[Pangtiansang]

Every day the download speed is only about 3mbps. The YouTube videos we are playing tends to freeze every now and then. A new nbn box has been replaced recently but the result is the same. Can some one advise the cause other than the same repeated reasons?

[Riezl]

Hi @Pangtiansang ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[Pangtiansang]

Frequently the videos freeze whenever there are advertisements coming up.

[Riezl]

Hi @Pangtiansang, please send us a private message with your TPG account details so we can further assist you. Thank you.