Nbn box sizzling

SamMas
Level 2
Hi, my white NBN box has been faulty, and continuously making clicking and sizzling noises. Is there a way I can have a properly operating one delivered ASAP?

Thank you in advance!
4 REPLIES 4
Ahra_G
Moderator

Hi @SamMas

This is concerning to know. Please PM your TPG account details so we can get one arranged for you. 

Thanks! 

Ahra_G

 

Hi, my white NBN box has been faulty, and continuously making clicking and sizzling noises. Is there a way I can have a properly operating one delivered ASAP? 

Thank you in advance!

SamMas
Level 2

Hi,

Not sure how to PM.

My account name is maXXXXXX.

Ahra_G
Moderator

Got your username, @SamMas. I just had to edit it for privacy and security purposes. 

 

I would like to organise a call back from our Tech team to assist you further. May I know the best time to contact you? 

 

 

-Ahra_G

SamMas
Level 2
Hi, sorry to message again.

I just wanted to check the progress of the call, the condition of the nbn box is worsening and I haven’t been contacted yet.

Thanks for any information you can give!