Nbn box sizzling

[SamMas]

Hi, my white NBN box has been faulty, and continuously making clicking and sizzling noises. Is there a way I can have a properly operating one delivered ASAP?

Thank you in advance!

[Ahra_G]

Hi @SamMas, 

This is concerning to know. Please PM your TPG account details so we can get one arranged for you. 

Thanks! 

Ahra_G

Hi, my white NBN box has been faulty, and continuously making clicking and sizzling noises. Is there a way I can have a properly operating one delivered ASAP? 

Thank you in advance!

[SamMas]

Hi,

Not sure how to PM.

My account name is maXXXXXX.

[Ahra_G]

Got your username, @SamMas. I just had to edit it for privacy and security purposes. 

I would like to organise a call back from our Tech team to assist you further. May I know the best time to contact you? 

-Ahra_G

[SamMas]

Hi, sorry to message again.

I just wanted to check the progress of the call, the condition of the nbn box is worsening and I haven’t been contacted yet.

Thanks for any information you can give!