New customer modem not working

[lenamatau83]

Hi, have attempted to set up modem, internet light not showing. Have been on hold to technical support for almost 2hrs.
I re attempted 3 other times to get help and advised I’d be transferred to customer care only to be put on hold again.
I have attempted to seek troubleshooting online and have not succeeded.
This Is an awful first experience.

[PeterW]

Hello lenamatau83,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

https://community.tpg.com.au/t5/Modems-and-Devices/List-of-all-TPG-broadband-setup-and-modem-guides-...