No internet access

[5420410]

Hi i bought new modem model netgear d6400 my old modem effected with lightning few days ago then i buy new one setup every thing but when i try to connect with my wifi internet connection its shows wrong isp or wrong password pls help i ranout internet connection from last 5days thanks

[BasilDV]

Hi @5420410 

Welcome to the Community!

We were able to locate your account using your community details and it appears that the configuration of your new modem/router is incorrect. You need to use your TPG username or customer ID number to get the internet working. 

You may use this article as a guide: How to set up your TP-Link VR1600v modem?

To confirm that you have the correct TPG username and password, you may try to login here: https://www.tpg.com.au/myaccount.

Cheers!

BasilDV