No internet access

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Level 1c
Hi i bought new modem model netgear d6400 my old modem effected with lightning few days ago then i buy new one setup every thing but when i try to connect with my wifi internet connection its shows wrong isp or wrong password pls help i ranout internet connection from last 5days thanks
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Moderator

Hi @5420410 

 

Welcome to the Community!

 

We were able to locate your account using your community details and it appears that the configuration of your new modem/router is incorrect. You need to use your TPG username or customer ID number to get the internet working. 

 

You may use this article as a guide: How to set up your TP-Link VR1600v modem?

 

To confirm that you have the correct TPG username and password, you may try to login here: https://www.tpg.com.au/myaccount.

 

Cheers!

BasilDV