Please update my modem firmware. Huawei 659 - I can't see the option in the modem maintenance area?

[thesadlers21]

It's basically just producing a weak signal and is not fast at all.

Can you see my username at all?

Cheers,

Scott

System Information

View detailed information about the HG659.

System Information

Product type:

HG659

Device ID:

00E0FC-J3N8W16811000533

Hardware version:

VER.B

Software version:

V100R001C216B111

System up time:

80 days 17 hours 6 minutes 14 seconds

WLAN Information

2.4 GHz Frequency Band

SSID:

WiFi-TPG

ON/OFF:

ON

MAC address:

5c:a8:6a:07:8f:f8

Security mode:

WPA-PSK+WPA2-PSK

Channel:

Auto(9)

Transmit power (percentage):

100%

Region:

Australia

5 GHz Frequency Band

SSID:

WiFi-TPG-5G

ON/OFF:

ON

MAC address:

5c:a8:6a:07:8f:fc

Security mode:

WPA-PSK+WPA2-PSK

Channel:

Auto(36)

Transmit power (percentage):

100%

Region:

Australia

[Anonymous]

Hi @thesadlers21,

Welcome to TPG Community!

We have located the account using your community details.

We have requested a firmware upgrade and we'll keep you posted for updates where possible. Thank you.

[Anonymous]

Hi @thesadlers21, the firmware upgrade has been completed.

Please check if the connection has improved and you may also refer to these community articles, which can help improve the wifi connectivity;

Easy Steps to Improve Wi-Fi Connection In Your Home

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

Wireless Channel on your modem - what is it and why should I change it?

https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...

Wi-Fi troubleshooting steps - No Internet/Connection

https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection...

Otherwise, PM us your best contact number and most convenient time to receive a call so we can have a technical specialist contact you to troubleshoot the wifi issue. Thank you.

[michaelrossi91]

Please update mine aswell.
Product type:
HG659
Device ID:
00E0FC-J3N8W17617006307
Hardware version:
VER.B
Software version:
V100R001C216B112

[BasilDV]

Hi @michaelrossi91,

Welcome to TPG Community!

The request has been raised and will provide you with the update once the firmware has been upgraded.

Regards,

BasilDV

[BasilDV]

Hi @michaelrossi91,

The firmware of your modem was successfully updated.

Should you require further assistance, please let us know.

Regards,

BasilDv