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Please update my modem firmware. Huawei 659 - I can't see the option in the modem maintenance area?

Highlighted
Level 1c
It's basically just producing a weak signal and is not fast at all.
 
Can you see my username at all?
 
Cheers,
 
Scott
 
System Information
View detailed information about the HG659.
 
System Information

 

 
Product type:
HG659
Device ID:
00E0FC-J3N8W16811000533
Hardware version:
VER.B
Software version:
V100R001C216B111
System up time:
80 days 17 hours 6 minutes 14 seconds
 
WLAN Information

 

 
2.4 GHz Frequency Band
SSID:
WiFi-TPG
ON/OFF:
ON
MAC address:
5c:a8:6a:07:8f:f8
Security mode:
WPA-PSK+WPA2-PSK
Channel:
Auto(9)
Transmit power (percentage):
100%
Region:
Australia
5 GHz Frequency Band
SSID:
WiFi-TPG-5G
ON/OFF:
ON
MAC address:
5c:a8:6a:07:8f:fc
Security mode:
WPA-PSK+WPA2-PSK
Channel:
Auto(36)
Transmit power (percentage):
100%
Region:
Australia
5 REPLIES 5
Moderator

Hi @thesadlers21,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

We have requested a firmware upgrade and we'll keep you posted for updates where possible. Thank you.

Moderator

Hi @thesadlers21, the firmware upgrade has been completed.

 

Please check if the connection has improved and you may also refer to these community articles, which can help improve the wifi connectivity;

 

Easy Steps to Improve Wi-Fi Connection In Your Home

 

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

 

Wireless Channel on your modem - what is it and why should I change it?

 

https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...

 

Wi-Fi troubleshooting steps - No Internet/Connection

 

https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection...

 

Otherwise, PM us your best contact number and most convenient time to receive a call so we can have a technical specialist contact you to troubleshoot the wifi issue. Thank you.

 

Level 1c
Please update mine aswell.
Product type:
HG659
Device ID:
00E0FC-J3N8W17617006307
Hardware version:
VER.B
Software version:
V100R001C216B112
Moderator

Hi @michaelrossi91,

 

Welcome to TPG Community!

 

The request has been raised and will provide you with the update once the firmware has been upgraded.

 

Regards,

BasilDV

Moderator

Hi @michaelrossi91,

 

The firmware of your modem was successfully updated.

 

Should you require further assistance, please let us know.

 

Regards,

BasilDv