Welcome to TPG Community!
We have located the account using your community details.
We have requested a firmware upgrade and we'll keep you posted for updates where possible. Thank you.
Hi @thesadlers21, the firmware upgrade has been completed.
Please check if the connection has improved and you may also refer to these community articles, which can help improve the wifi connectivity;
Easy Steps to Improve Wi-Fi Connection In Your Home
Wireless Channel on your modem - what is it and why should I change it?
Wi-Fi troubleshooting steps - No Internet/Connection
Otherwise, PM us your best contact number and most convenient time to receive a call so we can have a technical specialist contact you to troubleshoot the wifi issue. Thank you.