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I have a similar issue. Is there a newer modem available?
Hi @baybyboyj12,
Welcome to TPG Community!
We were able to locate your account using your community details and it shows that the modem connection is stable.
It's been authenticated with the NBN server for more than a month straight. You might need to give it a quick rest to lessen the heat on the device.
If you are experiencing dropouts via a WiFi connection, then we've created an article that will guide you on how to improve your home network. You may refer to this article: Easy Steps to Improve Wi-Fi Connection In Your Home.
Regards,
BasilDV
Hi I would like to report a similar problem with my modem Archer VR 1600.For the last few days the modem only shows green lights on the power, 2.4G and 5G. I have tried turning it off and on as well as pressing the reset with no effect or the re established of wi fi internet. Also the modem is hot as well when handling.Am I eligible for a replacement ?
Could you please look into my inquiry. Thanks
Hi @xavjohn1721,
Welcome to TPG Community!
Sorry to hear that you are having issues with your modem and internet service.
We have located your account using your Community details and currently not detecting any connection running on it.
We have escalated this matter to our Engineering Team and a case Engineer will be contact via phone call or SMS to further discuss the update.
Hi @fasho
Welcome to the Community!
We were able to locate your account and it shows that the connection is stable for more than 5 weeks now.
If you are experiencing issues with your WiFi connection, then signal interference may be causing the issue.
We've created some articles that will help you improve your home WiFi network.
Let us know how it goes.
BasilDV