Over the past couple of days its seems that emails to me are being reject with a message similar to:
rpt-glb-asav2.external.tpg.com.au rejected your message
rpt-glb-asav2.external.tpg.com.au gave this error:
Remote server returned an error -> 550 #5.1.0 Address rejected.
What is happening here?
This type of error could be associated with the Authentication part of your email address.
We'll await your response.
Hi Scott. Do you have another email account (eg. gmail, hotmail) you can use to send emails to your TPG address? Does that account get any errors?
Can your TPG account send emails to itself using Thunderbird and Post Office?
The 5.1.0 error is not specific; just something not right.
I would have thought that the TPG server would have more information that the postmaster could see.
Thank you for providing the details!
We'll raise this to our Post Master and see what kind of issue we are experiencing and how to rectify it.
We'll be in touch as soon as an update becomes available.
Do you have another email account (eg. gmail, hotmail) you can use to send emails to your TPG address? Yes. Multiple different ones.
Does that account get any errors? Each is rejected, although the occasional email gets through. I got 2 yesterday and 5 today. No idea how many went missing, but received a letter from a company due to "email rejection".
Can your TPG account send emails to itself using Thunderbird and Post Office? Yes. From Thunderbird to me works. From post office to me works (but only to the mail client and does not seem to appear in post office)
Tried and the email got through.
What was the solution?
The tests I ran indicate it might be OK.
Unfortunately, I have no way of knowing if all emails meant for that email address are making it through. I received 9 today. My daily normal exceeds a minimum of 15. Maybe a rejection message removed me from a distribution list, or maybe it is just a slow day? - no way of knowing.