Slow / half internet speed

[Vista]

I've had slow internet download for at least a few days.

I've already disconnected all devices and restarted modem with no improvement. 

https://www.speedtest.net/result/13525738190

I am on TPG NBN50 and would always be able to reach the 50Mbit limit. Now I'm getting less than half of that

[Ahra_G]

Hi @Vista, 

Here are some articles you can check out in relation to your concern: 

• Slow speed issue
• 5G Home Broadband - Troubleshooting Speed issues

If the issue persists, please PM us with your service address so we can check your connection. 

Thanks! 

Ahra

[Vista]

Hi,

The first article refers to a Page Not Found for https://support.tpg.com.au/speed_test.php

I've opted to use www.speedtest.net as an alternative to measure speed and the results were within the minimum acceptable speed.

So now I'm testing outside of the Typical Evening Speed and it's still slow.

The criticial information summary only mentions information around the Typical Evening Speed, so I think it's fair to expect better results past those hours.

My previous speeds were around 40-50Mbps on NBN50 plan.

Is this normal for customers to experience a drastic 50% reduction in speed?

[Shane]

Hi @Vista,

Could you also perform a speed test using a desktop/laptop connected and post another screenshot, this will help us determine if the speed issues are only affecting the devices connected via Wi-Fi.

Also, could you send us your details via PM.

How to send a PM? 

Regards,

Hi,

The first article refers to a Page Not Found for https://support.tpg.com.au/speed_test.php

I've opted to use www.speedtest.net as an alternative to measure speed and the results were within the minimum acceptable speed.

So now I'm testing outside of the Typical Evening Speed and it's still slow.

The criticial information summary only mentions information around the Typical Evening Speed, so I think it's fair to expect better results past those hours.

My previous speeds were around 40-50Mbps on NBN50 plan.

Is this normal for customers to experience a drastic 50% reduction in speed?

[Vista]

I will send a PM

I didn't clarify at the start, all results are from a wired connection to a desktop PC

I tested on another laptop with wired connection