Slow nbn speed

[Gako]

My internet has been very slow in the last 1-2 weeks while streaming movies. Do I need to upgrade my firmware? My modem is very new. Firmware Version:2.0.0 0.9 v603c.0 Build 210926 Rel.15288n Hardware Version:VX420-G2v v1.0 00000000

[BasilDV]

Hi @Gako

If it's a brand new modem/router, we are sure that it is running on the latest firmware.

We'd like to check on this further and see what we can do to improve your home connection.

Shoot me a PM with your TPG username or customer ID number.

You may also check this article for some troubleshooting.

• Slow speed issue

BasilDV